Support

Need help with dou days? Email JAAC Collective at info@getdou.app.

A game or screen is not working

Include your iPhone model, iOS version, game version and what happened just before the problem. A screenshot can help. Leave payment details, passwords and verification codes out of your message.

For a stuck screen, close and reopen the game first. If the game says a save could not be opened, keep the app installed and contact support.

Missing a purchased service pack?

Open Settings → Store & service packs in the game.
Choose Restore purchases.
Use the same Apple Account that made the purchase.

Restore checks access to eligible service packs and lifetime ad-free. It does not restore coins, a deleted salon or other local progress. If access still does not appear, tell us the pack name and the message shown in the Store.

Apple handles billing and refund requests. See Apple’s billing support.

Music and sound

Music and sound effects have separate controls in Settings. If sound is enabled but silent, check your device volume and audio output, then reopen the game.

Completion alerts

Enable completion alerts in the game’s Settings. You can also review notification permission in iPhone Settings. Alerts concern started staff work, breaks, training and construction; they do not play hands-on activities for you.

Keep your salon

The game stores your salon on this device. Do not delete or reinstall it as the first step in troubleshooting: doing so can remove progress. There is no player account or cloud-save service.

For data-handling details, read our Privacy notice.